How to Manage Up

Program coordinators are members of the leadership team and must possess skills in leadership and personal management (ACGME Common Program Requirements II.C). Our workshop is based on two key resources - Harvard Business Review "Managing Your Boss" & and Emotional Intelligence 2.0. We apply these principles to the GME environment as they relate to program coordinators, using an interactive "speed dating format" (i.e. rotating small group table discussions). Our C-TAGME presenters share their experience, tips, and emotional intelligence strategies in three specific areas: managing different leadership styles, including when your boss is younger than you, dealing with a hands-off boss, the control-freak boss, and the boss who is too nice; managing mutual expectations to forge a trusting relationship by speaking up, collaborating, and stepping out of one's own personal comfort zone; and promoting ideas and novel initiatives by getting the boss to buy in, changing the way you persuade, and the right way to bring a problem (and solution) to your boss. We close with a Johari window exercise, emphasizing the critical point that managing up begins with first learning to manage yourself.