Game Theory: Approaching Negotiation & Conflict Resolution as a Chief Resident
Studies on game theory often reveal that many of us approach problem solving in a zero-sum fashion: one that involves a gain at the expense of another. In other words, one person wins and one person loses. After all, as a chief resident it's impossible to make everyone happy. But what if there was a systematic way to turn a classic win-lose situation into one where both sides come out as winners?
Every day, whether we realize it, each of us encounter many situations that require negotiation. Yet, as health care professionals in a world with many stakeholders and competing interests, we rarely receive formal training regarding strategies and types of negotiation and conflict resolution.
This session will introduce participants to the art of negotiation and conflict resolution in both a personal and professional context. We will go through situations in our daily lives that require negotiation, common pitfalls in negotiation, the navigation of difficult situations, and common conflicts that arise during residency training involving learners, hospital staff, attending physicians, program leadership, and even patients. A large emphasis will be placed on the importance of innovation and creativity as central themes within conflict resolution. Chief residents will have the opportunity to practice learned skills in a hands-on, interactive case-based format during the session.
Every day, whether we realize it, each of us encounter many situations that require negotiation. Yet, as health care professionals in a world with many stakeholders and competing interests, we rarely receive formal training regarding strategies and types of negotiation and conflict resolution.
This session will introduce participants to the art of negotiation and conflict resolution in both a personal and professional context. We will go through situations in our daily lives that require negotiation, common pitfalls in negotiation, the navigation of difficult situations, and common conflicts that arise during residency training involving learners, hospital staff, attending physicians, program leadership, and even patients. A large emphasis will be placed on the importance of innovation and creativity as central themes within conflict resolution. Chief residents will have the opportunity to practice learned skills in a hands-on, interactive case-based format during the session.