Change Management: Strategies for Leading Successful Programmatic Transformation

GME is continuously evolving to develop clinicians for an unpredictable health care future while also adapting to unexpected current events. Program coordinators are an essential part of the team responding to and leading change.
This session is an interactive workshop led by a former program coordinator and GME quality and leadership focused clinician educators from the Institute of Healthcare Quality Safety and Efficiency; it will focus on the development of program coordinators as change leaders by focusing on Kotter's eight-step process for leading change.

The workshop will open with an example of a failed change effort related to duty hour reporting. We will introduce Kotter's eight-step change management model: create a sense of urgency,) build a guiding coalition, form a strategic vision, communicate the vision, remove barriers, generate short-term wins, sustain momentum, and embed the change in culture.

We will apply each of these change management principles to a current shared challenge for program coordinators: the transition to a holistic applicant review process. For the first two steps of Kotter's framework, we will have small group breakout sessions in which program coordinators will develop a burning platform for holistic review and identify critical team members to form the guiding coalition at their local site. For the remaining steps of the framework, we will provide examples from local experience with opportunities for large group engagement.