Just in Time - Leveraging Common Institutional Technology to Teach Indirect Patient Care

We present the experience of two community-academic residencies who repurposed PowerPoint and Teams-two common and familiar Microsoft programs-for novel purposes: improving residents' experience in continuity clinic and teaching core indirect patient care skills. We leveraged these tools to provide asynchronous instruction on electronic medical record (EMR) efficiency, clinic processes, and common indirect administrative patient care. Institutional IT training and micro-learnings on EMR use often lack clinical context most relevant to trainees. At Pennsylvania Hospital, instructive video series was created using PowerPoint to guide residents through In-Basket workflows (e.g. afterhours call, portal message response, refill guidance, results communication and In-Basket organization). At Lankenau Medical Center, Microsoft Teams is much more than a video call platform! We show how it can keep ambulatory residents connected to clinic processes and goals, allowing "just in time" re-orientation. Because of the rotational nature of X+Y resident scheduling, previous reliance on email led to uneven uptake of new clinic processes. Teams software allows residents to access recent changes in clinic workflow, population health goals, and ambulatory curriculum in one location. The workshop will be divided into three sections. The first will define the challenge of asynchronously teaching "indirect patient care activities" and explain why ubiquitous institutional software may be an elegant solution. The second will discuss the logistics of creating videos using an EMR training environment and provide specific examples of asynchronous videos. The third section will provide specific examples of how Teams can become a "virtual office" for your residents to improve their clinic experience.

Speakers

• Ehren Dancy, MD
• Ben Larson, MD

Additional Information

Year Published: 2023 - APDIM Fall Meeting